vipph Privacy Policy

vipph ("we", "us", or "the platform") operates a safe and trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you visit our website, create an account, or use any of our services, how we process it, and how we keep it secure.

This Policy is part of our Terms and Conditions and both should be read together. By using our platform, you consent to the practices described in this Policy.

vipph collects two types of information: information you provide directly, and information generated automatically while you use the platform.

2.1 Information You Provide

• Full name and contact details (email address, mobile number)
• Date of birth (for age verification — only users aged 21+ are permitted)
• Mobile banking number (bKash, Nagad, Rocket, or Upay — for processing transactions)
• Documents submitted for identity verification (national ID card or passport)
• Any information or preferences you add to your account yourself
• Messages exchanged with the support team

2.2 Automatically Collected Information

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Login times, pages viewed, and navigation paths on the platform
• Transaction history — deposits, withdrawals, and betting activity
• Session information and login duration
• Data collected from cookies and similar tracking technologies (details in section 6)

We use your information for the following legitimate purposes. Each purpose has a specific lawful basis, and your information will never be used beyond this scope.

• Account management: To create, verify, and secure your account, and to ensure login protection.
• Payment processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
• Customer support: To respond to your complaints, questions, and requests promptly and effectively.
• Fraud prevention: To detect and prevent unauthorized activity, money laundering, and fraudulent transactions.
• Responsible gaming: To assist users who may be at risk from gambling and to implement our responsible gaming policy.
• Service improvement: To analyze user behavior and further improve the platform experience.
• Legal compliance: To meet applicable legal or regulatory requirements.
• Communications: To send important account notifications, policy updates, and support-related information.

vipph does not sell your personal information to third parties. However, limited information may be shared with trusted partners in specific circumstances.

4.1 Service Provider Partners

Only the information necessary for them to deliver their services is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, technology infrastructure providers, and cybersecurity service providers. We have strict data-processing agreements with these partners, and they may not use your information for any other purpose.

4.2 Legal Obligations

We may be legally required to provide certain information in response to a court order, legal process, or a lawful request from a competent authority. In such cases, we will disclose only the information requested.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance and your consent will be obtained before any new policy takes effect.

We apply industry-standard technical and administrative measures to protect your information. The following safeguards are in place to keep your data secure at vipph:

• SSL/TLS encryption: All data transferred between your browser and our servers is handled through an encrypted connection.
• Access controls: Only authorized staff can access your personal information, and every access is logged.
• Password protection: Your password is never stored directly — it is kept only as a one-way hash.
• Regular security audits: Our systems are regularly tested by cybersecurity experts.
• Data backup & recovery: A full data backup system ensures your information is not lost in the event of a technical failure.
• Incident response plan: In the event of a data breach, we have a defined response plan and affected users will be notified as quickly as possible.

Please note that no method of data transmission or storage on the internet is completely secure. We provide as much protection as possible, but we cannot guarantee the absolute security of personal information.

vipph uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain your login session, verify security, and save form data. Without these cookies, the platform will not work properly.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, game settings, and user-specific configurations. They provide a personalized experience on each visit.

6.3 Analytics Cookies

We use certain analytics tools to analyze anonymous usage data — such as which pages are visited most and how long users spend on the platform. This information helps improve the quality of the service.

You can block or delete cookies by changing your browser settings. Please note that blocking essential cookies may affect some platform functionality.

We retain your information only for as long as it is necessary or legally required.

• Active account data: for as long as the account is open and for a minimum of five years after it is closed.
• Transaction records: retained for the period required under financial regulations.
• Identity verification documents: retained for the period required to meet legal obligations.
• Support communication history: for up to three years to assist with dispute resolution and service quality assurance.
• Cookies and session data: automatically deleted after the session ends or after the set retention period expires.

After a request to close your account, any information that is not legally required to be retained will be securely deleted or anonymized within the designated timeframe.

vipph provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of account registration. If we learn that a minor has created an account on our platform, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please contact us. For more details, read our responsible gaming page.

To operate our gaming services, vipph works with trusted game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft. A connection to these providers' servers may be established to handle your gameplay activity.

These third-party providers have their own privacy policies, which may differ from ours. We are not responsible for their data practices and recommend that our users read the privacy policy of the relevant provider.

For payments: when you make a transaction using bKash, Nagad, Rocket, or Upay, that transaction is governed by the respective mobile banking service's own policy.

We may update this Privacy Policy from time to time — due to changes in our services, legal requirements, or security improvements. For significant changes, we will notify you via the email linked to your account or through a notification on the platform.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available after logging in to the platform
• Support hours: 24/7 — every day of the week

When submitting a request to exercise your privacy rights, please contact us from the email address registered to your account so we can verify your identity correctly.